COVID-19 and holiday shipping
Thank you so much for your support! It is our family's deep desire that these discipleship tools are used by God to shape the hearts and minds of the little ones you love.
I wanted to keep you informed of what is going on behind the scenes here in our family-run shop, as your order may be effected by recent USPS updates.
First, please know that quality customer service is a top priority. We strive to treat you the way we would want to be treated (our theology and Lord compels us!). We do not have any staff here at Tiny Theologians; it is just myself (Amy) who fills orders and responds to every emails. So thank you for your patience and kindness with messaging!
At Tiny Theologians, we use USPS for all shipping in order to provide our customers with the most affordable shipping rates. USPS has recently announced shipping delays due to COVID-19 restrictions and heavy holiday package loads. They have also announced an increase in shipping rates for the holiday season. Here's what we are doing about it:
- We will be subsidizing all shipping increasings. We don't think our customers should have to pay this overage; we are glad to cover it out of pocket so that you can still bless your family and loved ones with theology-rich content this season. We know your hard-earned dollars aren't unlimited, and we want to do everything we can to keep prices down and shipping costs reasonable.
Here are a few other notes that are worth you time:
- Packages are taking several days to be scanned into the system, and sometimes the carrier is neglecting this vital step (we chalk this up to COVID and holiday package load, but it is a bit disappointment when it happens). If your order shows that it is still sitting in Greenville, NC after three days, please email us. Your tracking information should have updated in that time span, and it likely means that it was not scanned into the system. We are seeing an increase in lost packages; we are happy to replace packages that are not scanned into the system and lost as a result. However, we cannot replace packages that are marked as “delivered.”
- Your order may take a few more days to arrive than usual. I'm working as fast as I can to fill your order! Please know that behind this small business is a very real ministry family with a baby, working long evenings in our garage to get your order to you. :)
- We've been told by several people that our customer service emails are arriving in their spam folders. Please check there! I do my best to respond to every customer email in 2-3 business days. If you haven't received a response, please check your spam folder or message me on Instagram! @tinytheologians
Thank you so much for your ongoing support and kinds notes of encouragement! They mean the world to us and keep us going. We are deeply grateful for each of you!
If I can be of help in any way, please let me know!