We offer returns or exchanges on products that are unused and undamaged made within 30 days of your orders arrival at its destination. Card sets must be returned in full. Refunds will be issued after the return has been received in Greenville, NC. Shipping charges are never eligible for refund. If you would like to initiate a return, please email hello@tinytheologians with your order number.
Due to our shop being small and family-run, our typical turn-around time is up to 5-7 business days. We ship twice a week so your order should be processed prior to that time, but it is not guaranteed.
We are not able to combine orders at this time. Once an order has been placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. If you need to cancel your order, please email us at firstname.lastname@example.org. Due to our quick turn around time on most orders, there is always a chance your order will be queued for shipping before you email us; if this is the case, we will not be able to cancel your order.
We are unable to expedite orders at this time. Packages under 15oz will ship via First Class Mail and packages over will be shipped via Priority Mail or Media Mail.
After Placing Your Order
You will receive an order confirmation after placing your order, given you've provided us with an accurate email address. Once your order is processed, a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a USPS tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. Please note: none of our shipping times are guaranteed.
If your package is returned to Tiny Theologians™ due to an incorrect address, you will receive a refund of the subtotal of your order. To reship, you will need to purchase the product again with additional postage.
Lost or Delayed Packages
Please note: once your items have been handed over to USPS, they are no longer the responsibility of Tiny Theologians™. Though we’re always sad when packages go missing, we cannot be responsible for them. We are not able to replace lost or stolen packages. If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. You will need to provide them with your tracking number and the date it was shipped. Please note that First Class Mail (Standard Shipping) does NOT come with insurance. Tiny Theologians™ will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.
Please note that international orders may take up to a month to arrive and may be subject to additional restrictions or duties, which vary by country and the contents of your order. If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties and any special requirements in order to receive imported goods. Tiny Theologians™ has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies. Packages returned to Tiny Theologians™ due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.
Information We Collect and Receive
Tiny Theologians™ collects and retains information about you and your device when you visit or give us information through Tiny Theologians™.
Non-Personally Identifiable Information
When your computer or mobile device contacts our web servers, we collect usage information about how our visitors use and navigate the Tiny Theologians™ website. An anonymous profile is established based on your visit and information such as the frequency and length of your visit, browser type, referrer data identifying the web page visited prior or other method used to enter the site and subsequent to visiting our website and mobile applications.
· Location Information We track location information based on IP address.
· Device Information We record information about the device you use to access our services. Device information may include the type of device you use, the unique identifier of the device, or the network provider that you use.
Personally Identifiable Information
Personally identifiable information is data that can identify and individual, such as a name or an email address. It refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. We collect this kind of information from you to facilitate transactions that require knowing who the individual is.
Examples of times when we use personally identifiable information
There are a few areas on our web sites that can require personally identifiable information. An email address is required to subscribe to our email list or to create an account within the Tiny Theologians account for checkout.
Using the My Account Login
When you register for an account called “my account” on our websites, we collect personal information such as name, phone number, university and mailing address. This is the main login for our web sites.
Some services on our web sites require having a my account login to use:
· Purchasing online resources
· Commenting in the community
· Choosing email subscription options
Our Services use online technologies such as cookies and web beacons. These technologies are use in a variety of ways.
· to authenticate your identity when you use our services
· to remember your preferences and registration information
· to measure and research the effectiveness of our services, advertisements, and communications
· to customize the content and advertisements provided to you through our services.
Web beacons are small pieces of code placed on web pages, videos, and in emails that can communicate information about your browser to our reporting tools. Beacons can be used, among other things, to count views of a web page or read an email.
How We Use Your Information
The information we collect is used to improve your Tiny Theologians™ web experience. Visitors are provided services tailored especially for them, or to inform them about new features or services.
While Tiny Theologians™ uses third party vendors to communicate with you or analytics reporting, your information, including your email address, will not be sold, shared or disclosed with any third party outside of Tiny Theologians™ family unless otherwise noted in a specific consent or other entry, or as necessary to provide communications from Tiny Theologians™ through third party vendors. Tiny Theologians™ employs strict security measures to safeguard online transactions, and personal information is stored in a secured database and always sent via an encrypted channel.
In some cases, Internet cookies and web beacons may be used to give you useful information through third party vendors and advertisements, including Google and Facebook. At times, you may see an ad from Tiny Theologians™ on third party websites based on your web visit history to our website through these cookies.
Preferences and Opting Out
Users may opt-out of the use of their data for internet-based advertising.
Other Information You May Want
315 King George Rd
Greenville, NC 27858